Faq Sections

Ordering
Which months of the year can I plant?

Cell grown plants can be planted all year round including during the summer months if the roots are kept moist.


Why do I have to purchase plants in multiples of 10?

Our packaging method is designed to accommodate plants which are packed in 10’s. Offering our plants in a standard bundle size helps to keep prices low for our clients.


Do I need to be present to receive my delivery?

No, in most cases we can organise for your order to be left in a safe location at your own risk. For larger orders that are delivered by pallet we many contact you prior to despatch to check that you have a suitable location for the pallet(s) to be left.


Can I order over the phone?

Certainly!  Give us a call 01289 386755


What payment methods do you accept?

You can pay online for your order by credit or debit card.

You can also pay via bank transfer, by credit/debit card over the phone or by purchase order for approved credit accounts.  

We accept most major cards.


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Packaging & Delivery
How will my order be packaged?

At the time of despatch we check the quality of every single tree when carefully removing it from its growing tray. We then pack 10 plants together in a bundle by applying a piece of stretch wrap around the outside of the root plugs.

The bundles of plants are then either packed into boxes for smaller orders or on to pallets.


How should I store my plants once I receive delivery?

Unpack the bundles from the boxes or pallets and stand them upright (the delivery boxes / pallets can be re-purposed for this task). 

Store them outside until you are ready to plant. We suggest planting within 4 weeks of arrival if you receive them during the autumn/winter months and within a few days during the spring/summer.

Water the plants upon arrival if you receive them during the spring or summer but do not allow the plants to sit in water for a prolonged period.


How much does delivery cost?

In most cases our online shop will calculate the estimated delivery cost at the checkout stage. This cost is based on the items in your shopping basket and your delivery location.

Delivery Costs


Tree Protection
Why do I have to purchase planting accessories in full pack quantities?

Splitting packs is time consuming and requires extra packaging materials. Offering our items in full bundle quantities helps to keep prices low for our clients.


Do I need tree shelters?

No, not in all cases. Tree shelters are only required if you need to protect your plants against vermin or factors such as exposure.


Do I need to stake my trees?

No. Our cell grown trees are all grown to be strong and robust. Our range of stakes and canes are primarily for the purpose of supporting tree shelters.


Other Questions
Can I visit your nursery?

We are a busy wholesale business spread over a large area with lots of machinery in use, so it is not possible to browse the nursery. Wholesale clients are welcome to make an appointment to tour the nursery.

Clients are welcome to collect their order once it has been prepared by using our Click and Collect service.